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SUPPORT - TECHNICAL ASSISTANCE Print E-mail

The meticulous design of our tools, our sensors and our production in general is our first step for technical assistance.
A prepared and attentive organization to the pre-sale and post-sales then follows.
So the design engineer who needs to be addressed in selecting the equipment best suited to perform the required tasks for and the installer is requesting assistance during the application of the equipment can found a suitable partner.
Information sheets, operating manuals, instructions and application notes accompanying any device and are freely available on our website. They represent a fundamental help.
Each of our instrument by unique serial number is properly recorded and registered and traceability is guaranteed.
Our service is always available for immediate phone support or for support wrote via e-mail or fax. It work with customers who request it in order to optimize applications and operating situations.
Finally, the service works closely with the technical department so requests, problems and solutions easily contribute to increasing our knowledge and our experiences.

 

ASSISTANCE SERVICE

REPAIR SERVICE

The repair service is most important for Thermosystems because creates a different meeting point between company and customer for view of global service. Is therefore not only limited to simple found fault repair but often to explore on the application and issues related to known and addressed. So here it develops and evolves the 'service' concept intended as such or as a complete offering.

Each Of our instrument by unique serial number is properly recorded and registered and traceability is guaranteed.
The repair service works closely with the technical department so that each problem contributes to increase our knowledge, our skills and or experiences.

HOWTO SEND AN INSTRUMENT FOR REPAIR
Each instrument must be made to repair:
1. clean of any residue, liquid or solid
2. without accessories such as sockets, terminals, fasteners, gaskets,etc..
3. properly packed and protected

4. accompanied by the "Product Repair Form", completed in its entirety
5. sent for repair / warranty

6. must be shipped prepaid

For further details refer to "General Conditions of Sale".

SERVICE PARTS and ACCESSORIES

The service parts and accessories is designed to perfection the global service created by Thermosystems. Although it is unlikely the require spare parts for electronic instruments and transducers, sometimes we meet and satisfy customer requirements thanks to the service parts and accessories.
Note that each of our instrument by unique serial number is properly recorded and registered and traceability is guaranteed.
Even the service parts and accessories works with the technical department so that the demands and challenges faced contribute to increasing our knowledge in order to constantly improve your products and our services.

HOW TO REQUEST A REPLACEMENT PART AND / OR ACCESSORIES

Any required replacement and / or accessory must be uniquely identified.
"Module Parts / accessories", completed in its entirety, is a useful tool.

It is necessary to quote the instrument type, complete with any options,and the serial number (S/N).
In case of doubt should quote the relevant number of DDT or the corresponding invoice.
It' should also get a quote for prices and availability.

For further details refer to "General Conditions of Sale".

SERVICE ADVISORS

Instrumentation and transducers production for electronic instrumentation field and industrial automation in particular, implies skill and knowledge both theoretical and practical. Many Years of experience, many areas of operational and prepared expert technical allow Thermosystems to offer a first class consultancy service either side to meet the demands and needs of potential user,the other to increase steadily know-how.
So the design engineer who needs to be addressed in selecting the equipment best suited to perform the tasks required for and the installer is requesting assistance during the application of the equipment found a suitable partner. The prepared and careful to the pre-sale and after-salescommercial organization is a natural complement.
Our consulting service is constantly available, for immediate telephone support and for written support by e-mail or fax. It work with customers who request it, in order to optimize applications and operating situations and form one with our technical department so requests, problems and solutions contribute to the completion and crowning of the "global service" that is our desire to offer and regularly increase.